Shipping policy

SAZILO Shipping Policy

Last Updated: August 2026

At SAZILO, we work to deliver your order safely and as quickly as possible across India.

1. Shipping Availability

We currently offer delivery across most locations in India. Delivery availability may depend on the courier service and the customer's PIN code.

2. Processing Time

Orders are generally processed within 1–2 business days after successful order confirmation.

For Cash on Delivery (COD) orders, phone/WhatsApp verification may be required before dispatch.

Unverified COD orders may be cancelled.

3. Delivery Time

Estimated delivery time is generally 4–5 business days after dispatch.

Delivery times may vary depending on:

Your location and PIN code
Courier service availability
Weather conditions
Public holidays
Unexpected logistics delays
Other circumstances beyond our control

Remote and certain difficult-to-service locations may require additional delivery time.

4. Shipping Charges

FREE SHIPPING is available on eligible orders as displayed on the product page or during checkout.

If any shipping charge applies, it will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, email, or other available communication channels.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

Full name
Complete delivery address
Correct PIN code
Active phone number

SAZILO cannot guarantee delivery if incorrect or incomplete information is provided.

7. Delivery Attempts

Please ensure that someone is available to receive the package.

If the courier makes multiple unsuccessful delivery attempts or the customer refuses/does not accept the package, the order may be returned to our logistics partner or seller.

Additional charges may apply for re-shipping, where applicable.

8. Delayed or Lost Shipments

Although we work with third-party courier partners to provide reliable delivery, occasional delays may occur.

If your shipment appears delayed or lost, please contact our customer support team with your order details so that we can assist you.

9. Damaged Package

If your package appears visibly damaged at the time of delivery, please take photographs/videos of the package before opening it and contact us as soon as possible.

This documentation may be required to investigate a courier-related issue.